Privacy Policy

1. Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Request a moving quote through our contact form
• Contact us with general inquiries via phone, email, or our website
• Request customer support or assistance

This information may include:

• Contact Information: Name, email address, phone number, mailing address
• Moving Details: Current and destination addresses, moving dates, inventory information, special requirements
• Communication Content: Messages, questions, feedback, and other information you provide in your inquiries
• Service Preferences: Types of services you're interested in, budget considerations, timeline preferences

Information Automatically Collected

When you visit our website, we may automatically collect certain technical and usage information through our website hosting and analytics services, including:

• Device Information: IP address, browser type, operating system, device type
• Usage Information: Pages viewed, time spent on pages, referring website addresses, navigation patterns
• Geographic Information: General location information (city/state level) based on IP address

This information is collected to help us understand how visitors use our website, identify technical issues, and improve our services. We use analytics services that collect this data in an aggregated and anonymized format.

2. How We Use Your Information

We use the information we collect solely for the following purposes:

Service Provision

• Respond to your quote requests and provide moving estimates
• Answer your questions and provide customer support
• Communicate with you about our services
• Coordinate moving logistics and scheduling
• Process and fulfill service requests

Business Operations

• Maintain records of customer communications
• Improve our services based on customer feedback
• Comply with legal obligations
• Protect against fraudulent or illegal activity

We do not use your information for marketing purposes without your explicit consent, and we will never sell, rent, or share your information with third parties for their marketing purposes.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to data brokers or other businesses for marketing purposes.

Your information is collected and stored solely for the purpose of responding to your inquiries and providing the moving services you request. We may share your information in the following limited circumstances:

Service Providers

We use trusted third-party service providers to help us operate our website and deliver our services. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information. Our service providers include:

• Website Hosting: Our website is hosted on secure cloud infrastructure to ensure reliable access and performance
• Form Processing: Contact form submissions are processed through a secure form service that transmits your information directly to our email. Form submissions are transmitted over HTTPS (SSL/TLS encryption) and are not stored by the form processor
• Website Analytics: We use web analytics services to understand how visitors interact with our website (such as pages viewed and traffic sources). This helps us improve our website and services. These analytics tools collect only aggregated, non-personally identifiable information

All service providers are required to maintain the security and confidentiality of your information and may not use it for any purpose other than providing services to us.

Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal obligations or respond to valid legal processes (such as subpoenas or court orders)
• Protect and defend our rights or property
• Prevent or investigate potential wrongdoing in connection with our services
• Protect the safety of our employees, customers, or the public

Business Transfers

In the unlikely event of a merger, acquisition, or sale of our business, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure cloud infrastructure with enterprise-grade security measures
• HTTPS (SSL/TLS) encryption for all data transmission between your browser and our servers
• Encryption of data at rest where stored
• Access controls limiting who can view customer data
• Regular security assessments and updates
• Employee training on data protection practices

Our website infrastructure and service providers maintain industry-standard security protocols, including automatic security updates, monitoring, and regular log management to minimize potential data exposure.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Typically, this includes:

• Active customer records for the duration of our business relationship
• Past customer records for a reasonable period to address potential follow-up inquiries
• Records required by law for tax, accounting, or legal purposes

When we no longer need your information, we will securely delete or destroy it in accordance with our data retention policies.

6. Your Privacy Rights

You have the following rights regarding your personal information:

Access and Correction

You have the right to access and update your personal information. Contact us to request access to or correction of your information.

Deletion

You may request deletion of your personal information at any time. We will honor your request subject to any legal obligations that require us to retain certain records.

Opt-Out of Communications

If we send you any communications about our services, you may opt out at any time by:

• Replying to our email or message with your opt-out request
• Contacting us directly using the information provided below

Data Portability

You may request a copy of your personal information in a commonly used format.

To exercise any of these rights, please contact us using the contact information provided at the end of this policy.

7. Cookies and Tracking Technologies

Our Use of Tracking Technologies

We use minimal tracking technologies to understand how visitors use our website and to improve our services. Specifically:

• Website Analytics: We use analytics services to collect aggregated, non-personally identifiable information about website traffic, such as page views, visitor sources, and general geographic location. This information helps us understand which content is most useful and how to improve our website.
• No Marketing Cookies: We do not use cookies or tracking technologies for advertising, remarketing, or third-party marketing purposes.
• No User Profiles: We do not create individual user profiles or track your browsing behavior across different websites.

What Information Is Collected

Analytics services may automatically collect:

• Pages visited and time spent on pages
• Referring website or search engine
• General geographic location (city/state level)
• Device type and browser information
• Website navigation patterns

This information is aggregated and anonymized. It cannot be used to identify you personally.

Your Choices

Most web browsers provide controls that allow you to manage tracking preferences. You can typically adjust these settings through your browser's privacy options. Please note that disabling certain tracking technologies may affect your ability to use some features of our website.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child, please contact us immediately.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how we use it
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

11. International Users

Our services are primarily intended for users in the United States, specifically the Washington D.C., Maryland, and Virginia (DMV) area. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. The "Last Updated" date at the top of this page indicates when the policy was last revised.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry as promptly as possible, typically within 30 days of receiving your request.